Frequently Asked Questions
Why do I need to sanitize mattress?
Can I see dust mites?
Does mattress-sanitizing cures my allergies?
Why Germ Busters?
How often should a mattress be sanitized?
Do you take the mattress out to sanitize?
Is it safe for children while the service is carried out?
Why can't I use my own vacuum?
Does your treatment have chemicals?
Does my mattress have to be old for it to require cleaning?
What is Ultra Violet (UV-C) Light?
What if we vacuum the mattress ourselves?
A domestic vacuum cleaner will help a little but mostly will just disturb the debris. There are two important things you should consider. Firstly, your intended vacuum cleaner must have a HEPA filter otherwise the minute particles including harmful allergens will be distributed around the room. This could trigger a strong reaction. Secondly, the Germ Busters commercial system is extremely powerful and generates high frequency waves that agitates and loosen all particles including dust mites and importantly their excrement, dead skin flakes and extract them. Simultaneously, attached to the vacuum unit, is a UVC germicide light that can kill dust mites and anything living, viruses, bacteria and mold spores. This debris is efficiently collected and disposed of by our trained operators.
What about the pillows?
Pillows are just as important to be protected against dust mites, allergic reaction and the threat of a lifelong allergy.
How do you come in contact with dust mites?
Dust mites are microscopic, when we move on the mattress it acts like a bellows and puffs up particles containing Guanine found in dust mite excrement, which easily pass through protectors and bedding to land on our face and skin. This is a major trigger for a host of allergic reactions including Asthma, Eczema and reactions such as poor sleep, runny nose, sneezing, headaches, sinus, itchy eyes and much more. Constant exposure can cause a lifelong allergy.
How old should the mattress be before it needs to be cleaned?
Do protective covers work?
There are studies that indicate they are not effective. Our experience is when we have tested a mattress with a protective cover there is contamination. Nevertheless, should you have or intend to purchase a mattress protector that suggests it will deter dust mites make sure you have your mattress sanitized beforehand. Most minute holes in covers will stretch when washed. Even new, they will not protect against the movement of dust mite excrement, which is what we are allergic to and can create an allergy.
Can mattress sanitizing cure my allergies or Asthma?
Our process won’t provide a cure but what it can do is to help reduce the severity and frequency. However, we have found in many cases that mattress sanitizing has eliminated dust mite causing allergen and in the case of asthmatics (80% suffer from exposure to dust mites) there is a very likely chance of significant relief.
Do you treat carpets as well?
Yes. We treat pillows, rugs and sofas too.
How long before the mattress needs another service?
How long does the sanitizing process take?
What do I do if there is an organic stain like urine or body fluids?
Generally we can significantly reduce if not eliminate the stain area and completely remove any odour (and bacteria) associated with the stain. The result can be dependent on the mattress material, age of the stain and various other factors.
Will the process remove odors?
The high temperatures of the steam kills the bacteria that are causing the odors, be it from urine, mold or just a general mustiness. Germ Busters has had great results with eliminating these odors and leaving the bed smelling fresh again.
What's wrong with Shampoos and Regular cleaners?
Do I need to be home?
Germ Busters treatment specialists are experienced and trust worthy people. So long as you have arranged access to the beds, and clear identification of what you would like them to do, you are welcome to leave them to it. The treatment specialist will leave you a report to show the effectiveness of their work.
How long does the procedure take?
How long until I can use my bed again?
Can you remove marks from my mattress?
While the process is specifically designed for sanitization, some marks may be removed in the process. Germ Busters understands we are entering your personal space and carries out its service in a respectful manner. If your mattress is marked, don’t worry, it’s part of life and most mattresses are. Sometimes the dry steam removes the marks, but it always sanitizes them.
How do you clean without any cleaning products?
Germ Busters uses the principles of physics as opposed to creating a chemical reaction to kill bacteria. Instant high temperatures created by the Super-hot dry steam kill all germs. No living organisms can survive at the temperatures where steam is created.
What about the dust mites in the rest of my home?
How often should I have my bed sanitized?
Studies show that even a brand new mattress can reach high populations of dust mites and bacteria within 6 months, however customers who have their beds treated with an anti-microbial can extend their treatments to 12-18 months. If you are in the hospitality industry or have lots of different people staying in your bed, please contact us about our Regular sanitization program to give your guest a peaceful nights rest.
Will having my bed serviced by Germ Busters help my allergies?
How long does the treatment procedure take?
The process is done in your house and the duration of the process depends on the sofa or mattresses size / age. It will take approximately 20-30 minutes to complete the same.
How long after the treatment can I use my mattress/sofa?
The mattress is ready to be used just after the treatment. As we don’t use any chemicals.
What are the symptoms of having allergens at home?
Hay Fever, Running Nose, Sneezing, Asthma, Bronchitis, Infantile Eczema, Itchy / Red / Watery Eyes, Nasal Congestion, Itchy Nose, Itchy Roof of Mouth or Throat, Post-nasal Drip, Cough, Frequent Awakening, Facial Pressure and Pain. In a child frequent upward rubbing of nose.
I have not treated my mattress/sofa in the last 5 years and nothing happened to me or my kids?
We will say you are very lucky or your resistance is good, but don’t wait till diseases like Asthma hits you or your kids. Not everyone has TB / polio in the family yet we give vaccinations to our kids when they are born, just to prevent it.
I have just bought a new bed mattress/sofa; do i need to treat it as well?
Yes! You have just bought it, but you don’t know how long it was kept in the warehouse of the manufacturer and then at the retail showroom.
I have placed plastic sheets on my bed mattress. Do i also need to get your services?
Yes, plastic sheets are extremely dangerous to the pores of the body and harmful to kids. While sleeping for 08 to 10 hours your body is breathing. It’s just like putting a plastic bag on your face, what will happen after few minutes? So remove the plastic sheets from the bed mattress immediately after purchase, otherwise it can trigger back and other muscular problems.
How long in advance do I need to call or book an appointment?
At least 24 hours to 48 hours are required to book an appointment, you can call on 09967364111.
What are your office timings for booking an appointment?
Our Mumbai office timings are all days in the week from 10:00 AM till 08:00 PM. In case you wish to choose a timing later that that due to your work schedules, do let us know accordingly.
How much does it cost?
The prices are based on the size and age of the Mattress/Sofa. Our team will inspect your mattresses and will give you an estimate.
How often should this service be provided?
Once the mattress is vacuumed, the disinfection will last for up to 3 months. We suggest that you repeat the treatment once every three months. It’s your decision or choice to use our services. For Hotels four times a year and for Hospitals five or six times a year is recommended.
Why should you choose Germ Busters?
Do you cover the area I live in?
Our Corporate service is available PAN India. Homes are serviced across Mumbai and Pune.
If I suffer from any allergies will this process still be harmless for me?
Yes, the process is absolutely harmless for everyone in the house. In fact post treatment it will even improve your health and your kid’s health.
What will be extracted from my Mattress/Sofa?
Dust, dust mites, spores, dead skin flakes and other particles.
Does the age of the mattress matter?
Researches have proved that a mattress which is 6 months old can contain as many dust mites and dust as a mattress which is 5 years old.
Do you have separate prices for bulk orders?
Yes, we cater our services to various hotels, hospitals, service apartments, hostels, staff accommodation quarters, etc. Once our supervisor visits your property for inspection of the bed mattresses, we will send you a discounted price quotation.
I need an immediate service can you provide?
Yes! charges will vary in such times where we have to provide service at a quick turn around time.